You have the option to send your order via air-cargo. Your package will fly in the belly of a commercial airliner to 100s of destinations across the USA for a reasonable rate. We currently use Southwest, Delta, and Alaska Airlines to give us the exceptional airport coverage and pricing. First class transportation for first class food.
Air cargo is faster and more reliable than UPS or FedEx. In some cases you can have your order the same day it’s shipped. We also have more control of your order during transit. Unlike UPS or FedEx, once it’s picked up from our facility there’s nothing we can do until your order arrives. We have the ability to influence air-cargo orders en-route. Plus, most air cargo facilities have a giant cooler and/or freezer where your order will safely rest before the flight and once arriving at the destination until it’s picked up.
The rate for air-cargo is flat. Meaning it costs the same to send your order whether you ship 1lb or 50lbs. Alaska’s rate is flat to 100lbs, Delta’s and Southwest’s are flat up to 75lbs. Orders above those weights have a slight price increase, a surcharge per pound which we’ll bill you for separately after processing your order. Placing larger orders and shipping less will save you money. We typically ship air-cargo orders on Sundays and your order arrives the same day or Monday.
UPS and FedEx don’t always replace lost or damaged perishable shipments. We don’t replace delayed or lost UPS or FedEx orders either. However, we will replace air-cargo lost or damaged orders. There are so many reasons to select Air-Cargo.
At checkout, there are two air-cargo options: pick up at the airport or have a courier pick up your order and deliver it to your designated location.
If you select airport pick-up, the air cargo area isn’t near the passenger terminal, but the hither regions of the airport. That means no TSA, lines, traffic, and a quick in and out. If you live near the airport, want to save a few bucks, or don’t mind getting your own package, this is an excellent option. We’ll send you an email that points you to all the information needed to find the cargo area and pick up your package. You’ll receive this email several days before your order arrives. Basically all you need is the address, waybill, and a valid ID like a driver’s license.
If you want the courier service select the ‘Air-Cargo+Courier‘ option. We’ll send you an email with an e-invoice for the courier as we process your order — all you have to do is ‘click to pay’ and your order will be delivered to your home or office like usual. The average courier cost is about $28 but varies by how far you live from the airport — the rate is charged by the mile. Couriers have a range of around 100mi from the airport, but California limits the maximum distance to 50mi. The courier rate is not based on your order’s weight, but distance traveled. The cost is very close to what an Uber/Lyft would charge for the same distance.
For now, the courier cost can’t be calculated at checkout. It’s a software integration issue. That’s why an extra step is required, sending you a separate e-invoice as your order’s processed. We need to price the courier through the courier’s tool, from the airport to the Ship To location, then send you an invoice.
Having a subscription makes things easier. We can build your air-cargo preference, pick-up or courier, into your subscription profile. Once you tell us what you want, it’ll be that way going forward.
You can always select the UPS or FedEx option. If it’s possible, based on what you paid, we may be able to convert what you paid for shipping into a air cargo+courier delivery. Sometimes the air-cargo+courier is cheaper than UPS or FedEx.
Not all airlines have access to all airports. Having three carriers virtually guarantees you have access to an air-cargo delivery option. From small Montana towns to New York City or Los Angeles, we can fly your order to you and deliver it to your door. No other food company does this.
