We’ve added a new shipping option. As you can see, it’s a fixed rate price requiring you to pick up your package at the airport from the Southwest Cargo area. The cargo area isn’t near the terminal, but the hither regions of the airport. That means no TSA, lines, traffic, and a quick in and out. If you live near the airport, want to save a few bucks, or don’t mind getting your own package, this is an excellent option.
We have several customers that are using the airport pick-up. Some have large orders (50-75lbs every month) and their shipping price is $42. Across the country! We ship it on Sunday and their order arrives that same day in the afternoon or evening. Most of the airports have a cooler storing the order until it’s picked up. Using air cargo gives us so much more control over the package as compared to UPS or FedEx.
If you want the courier service, because you can’t grab it from the airport, select the Airport Pick Up option. We’ll send you an email with an e-invoice for the courier — all you have to do is ‘click to pay’ and your order will be delivered to your home or office like usual. Or you can ignore the e-invoice for the courier and pick it up at the airport. The average courier cost is about $28 but varies by how far you live from the airport — the rate is charged by the mile. The courier costs the same whether your order is 1lb of food or 75lbs.
You can always select the UPS or FedEx option. If it’s possible, based on what you paid, to convert the shipping into air cargo+courier, we will. In some cases it may cost more (or less) but you get your order almost immediately, with greater care and reliability, and personalized service. We always refund shipping overpayments — we’d rather you buy food for your kitty or pup than spend money on shipping.